Privacy Policy

Last updated: 2025

At Pet Supply Central, accessible from https://petsupplycentral.com.au, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of information that Pet Supply Central collects and records, and how we use and protect it.

If you have any questions or require further information about our Privacy Policy, please feel free to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information that they share and/or we collect. It does not apply to information collected offline or through channels other than this website.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that we ask you to provide — and the reasons why we request it — will be clearly explained at the point where we ask for your details.

Information you may provide to us:

  • Contact details such as name, email address, phone number, and address.

  • Account registration details such as name, company name (if applicable), postal address, email, and telephone number.

  • Messages or inquiries you send us, including any attachments or additional information you choose to include.

  • Order-related information, such as billing details, shipping address, and transaction information.

Information automatically collected:

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Internet Service Provider (ISP)

  • Date and time stamp

  • Referring and exit pages

  • Number of clicks or interactions

These analytics data are not linked to any personally identifiable information.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyse how you use our website

  • Develop and enhance products, services, features, and functionality

  • Communicate with you for customer service, updates, and promotional communications

  • Process and fulfil orders

  • Send order notifications, promotional emails, and service updates

  • Detect and prevent fraud, security risks, and misuse of our services

Log Files

Pet Supply Central follows standard log file procedures. These files log visitors when they visit the site — a common practice across all hosting companies. Information recorded may include IP addresses, browser types, ISPs, date/time stamps, referring/exit pages, and the number of clicks. These are used for analytics, site administration, user movement tracking, and demographic analysis.

Cookies and Web Beacons

Like many websites, Pet Supply Central uses cookies to store information such as:

  • Visitor preferences

  • Pages visited

  • Session data

Cookies help optimise user experience by tailoring website content based on browser type or other information.

Google DoubleClick DART Cookie

Google, as a third-party vendor, uses DART cookies to serve ads to visitors based on their browsing history across the internet. Visitors may opt-out of DART cookies by visiting Google’s Advertising Privacy Policy:
https://policies.google.com/technologies/ads

Our Advertising Partners

Some advertisers on our site may use cookies and web beacons. Each advertising partner has its own Privacy Policy regarding user data. You can review their policies using the link above for Google.

Pet Supply Central does not have control over third-party cookies used by advertisers.

Third-Party Privacy Policies

Pet Supply Central’s Privacy Policy does not extend to other websites or advertisers. We recommend reviewing the respective privacy policies of any third-party services you interact with for more information and opt-out instructions.

You can disable cookies through your browser settings. More detailed cookie-management information can be found on your browser’s official website.

Privacy Rights for Australian Customers

We comply with the Privacy Act 1988 and support your rights to:

  • Access personal information we hold about you

  • Request correction or updates to your information

  • Request deletion of your personal data

  • Lodge concerns or complaints about how your information is handled

To exercise these rights, please contact us at the details provided below.

GDPR Data Protection Rights

For visitors from the European Economic Area (EEA), you are entitled to the following rights:

  • Right to access – Request copies of your personal data

  • Right to rectification – Request correction or completion of inaccurate data

  • Right to erasure – Request deletion of your data under certain conditions

  • Right to restrict processing – Request limitations on how your data is processed

  • Right to object to processing – Object to certain forms of processing

  • Right to data portability – Request transfer of your data to another organisation or directly to you

We will respond to all requests within one month.

Children’s Information

Protecting children’s privacy online is important to us. We encourage parents and guardians to observe and guide their children’s online activities.

Pet Supply Central does not knowingly collect any personal information from children under the age of 13. If you believe your child may have provided such information, please contact us immediately so we can promptly remove it from our records.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy, you may contact us at:

Pet Supply Central
Email: psupplycentral@gmail.com
Website: https://petsupplycentral.com.au